Privacy Policy
Effective Date: September 4, 2026
Last Updated: September 4, 2026
Frame's Pest Control, Inc. ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.framespestcontrol.com, or use our pest control and wildlife management services.
By using our website or submitting information to us, you consent to the data practices described in this policy. If you do not agree with the terms of this policy, please do not access or use our site.
1. Information We Collect
We collect information in two main ways: directly from you when you interact with us, and automatically through technology when you visit our website.
A. Personal Information You Provide
We collect personal information that you voluntarily submit to us when requesting a free estimate, scheduling service, contacting customer support, or participating in surveys or promotions. This information may include:
- Contact Information: First and last name, email address, phone number, physical service address, and billing address.
- Service Details: Information regarding your property type, specific pest concerns, and scheduled service notes.
- Payment Data: Payment details (e.g., credit card number, billing address) required to process invoices or billing accounts.
- Communications & Feedback: Messages, feedback, or responses submitted through online inquiry forms, surveys, or customer support channels.
B. Information Collected Automatically
When you browse our website, we automatically collect technical and usage data. This information typically does not directly identify you and includes:
- Device & Usage Data: Internet Protocol (IP) address, browser type and version, operating system, device characteristics, referring URLs, pages viewed, time spent on pages, and date/time stamps.
- Cookies & Tracking Technologies: Small data files stored on your browser or hard drive to identify repeat visitors, save user preferences, and analyze site traffic patterns.
2. How We Use Your Information
We use the collected information primarily to deliver reliable pest control services, improve our website, and communicate effectively with our clients. Specific operational uses include:
3. SMS & Mobile Communications
If you provide your mobile phone number and opt in to receive text messages from Frame's Pest Control, Inc., the following privacy terms apply to your mobile data:
- Types of SMS Messages: Text messages may include service appointment reminders, technician arrival updates, invoice/billing notifications, customer support responses, or promotional offers.
- Strict Mobile Data Protection: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as direct customer service tools) is permitted solely to facilitate service fulfillment.
- Exclusion of Opt-In Data: All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
- Opt-Out & Choice: Message frequency varies. Standard message and data rates may apply. You may opt out of receiving SMS messages at any time by replying STOP to any text message or contacting us directly.
4. Disclosure & Sharing of Your Information
Frame's Pest Control, Inc. does not sell, trade, or rent your personal information to third parties for their own mass marketing purposes. We share information only under the following strictly defined conditions:
- Trusted Service Providers: We share necessary data with authorized third-party vendors who assist in operating our business (e.g., payment gateways, scheduling/dispatch software platforms, web hosting, IT maintenance, and customer communication tools). These vendors are restricted from using your data for any non-contracted purpose.
- Legal Obligations & Safety: We may disclose personal data or IP addresses if required by law or in the good-faith belief that such action is necessary to:
- Comply with court orders, warrants, or valid legal processes;
- Investigate potential violations or illegal activities related to our website;
- Protect and defend the rights, property, or safety of Frame's Pest Control, Inc., our users, or the public.
- Business Transfers: If our company is involved in a merger, acquisition, corporate reorganization, or sale of assets, user information may be transferred as part of that operational business transaction.
5. Cookies & Analytical Technologies
We use cookies and similar web analytics toolsets on www.framespestcontrol.com to evaluate site usage and enhance your browsing experience.
- Functional Cookies: Help identify returning visitors so you do not need to re-enter repetitive preferences on subsequent visits.
- Analytics Cookies: Help us measure visitor demographics, traffic sources, and site interaction trends.
You can choose to disable or block cookies through your individual browser settings. Please note that disabling cookies may affect certain interactive features or performance aspects of our website.
6. Data Security Protocols
We prioritize the security of your information and maintain administrative, technical, and physical safeguards designed to protect personal data:
- Encryption in Transit: Sensitive information (such as credit card numbers or payment details) is encrypted using Secure Sockets Layer / Transport Layer Security (SSL/TLS) technology, accessible over https:// connection routes.
- Offline Protection: Access to personally identifiable customer information is restricted strictly to authorized employees who require the data to perform specific operational duties (e.g., billing, customer support, or dispatching).
- Secure Storage: Database systems containing personal information are maintained in secure electronic and physical environments with restricted entry controls.
7. Third-Party Web Links
Our website may contain hyperlinks to third-party external websites or resources. Frame's Pest Control, Inc. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any external third-party sites. We encourage you to review the privacy policy of every external site you visit.
8. Surveys, Contests & Voluntary Promotions
From time to time, we may offer site visitors the opportunity to participate in voluntary surveys or promotional contests. Information requested may include contact details (such as name and shipping address) and demographic data (such as zip code or age category). Contact information is used strictly to notify winners and fulfill prize commitments. Survey data is utilized internally to monitor customer satisfaction and refine service offerings.
9. Your Rights & Opt-Out Choices
We respect your control over your personal communication and information. You have the right to:
- Opt-Out of Marketing Communications: You may unsubscribe from promotional or marketing emails or SMS messages at any time by following the unsubscribe or STOP instructions included in our messages or contacting us directly.
- Access & Update Information: You may request access to, correction of, or deletion of the personal information we hold about you by submitting a request via phone or email.
10. Policy Updates & Modifications
Frame's Pest Control, Inc. reserves the right to amend or modify this Privacy Policy at any time. Any changes will be published directly on this web page with an updated "Last Updated" date at the top. We encourage you to review this page periodically to stay informed about how we safeguard your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please reach out to us using the contact details below:
Frame's Pest Control, Inc.
Attn: Privacy Officer
Address: 4947 West Alexis Rd, Sylvania, OH 43560
Toll-Free Phone: (877) 803-5966
Local Phone: (419) 475-6055
Website: www.framespestcontrol.com